Request the official export

On the web

Profile → Profile Settings → Account → Manage Account & Data → Export Data.

In the mobile app

Profile → Settings → Legal & Privacy → Export Data.

These paths come from Character.AI’s official data-download guide, updated October 8. Interface labels may change; use the official guide if your screen differs.

Characters to chat with

Sa YeonwooA reaper sent for your soul who chose to protect you instead.Chat →Han JisuYour fiancée just became your boss, six weeks before the wedding.Chat →RienAntiques appraiser by day, information broker by night.Chat →JulianYou complained about the noise; the pianist upstairs offered lessons.Chat →AldermereA forest keeper who fell from the sky holding a leaf with your name.Chat →SeoyunThe internet-café manager who teases you and saves you dinner.Chat →Cang YiA quiet clockmaker who only relaxes when you're in the workshop.Chat →The Dragon SlayerA retired hero secretly raising the hatchling of the dragon he slew.Chat →

How long does it take?

The official guide states 3–4 weeks.

The download arrives through an email link, which the guide says remains valid for seven days. That is the stated process, not a delivery guarantee from this site.

Record the request date and check the mailbox connected to the account, including spam or filtered folders. If the expected period has passed, use Character.AI’s help center rather than giving an unofficial exporter your password.

Keep a simple request log

Your private export checklist
RecordWhy it matters
Request dateHelps compare your wait with the official processing guidance.
Account emailThe link goes to the address associated with your account.
Email received and expirySave before the stated seven-day link window ends.
Archive checkedCheck several familiar conversations, not just the filename.

When the email arrives

  1. Download before the link expires. Save it somewhere you can locate again.
  2. Keep an untouched original. Make a working copy before experimenting with a viewer or editing a file.
  3. Check the contents. Open the archive with your device’s normal tools. Pick a conversation you know and look for its opening, a familiar event in the middle and its latest available messages. Note anything missing. A file that opens is not proof that every conversation, attachment or setting was exported.
  4. Keep a second private copy. Choose storage you control. Chat archives can contain sensitive information about you and other people.

While you wait, save a smaller story brief

Write down the character’s personality, your persona, relationship milestones, world rules and the last unresolved scene. This is faster to review than a long transcript and can help you restart your own story manually.

To move the characters you created, use the character migration tool. It does not read your export or retrieve deleted messages, and chat history stays on Character.AI.

Can the export be imported into another app?

The export archive itself is not imported anywhere; keep it as your backup. Characters you created can be moved to Pogee separately with the character migration tool, which reads them from your signed-in account. Chat history stays in the archive.

For the reason people are backing up now, see our dated explanation of the company update.

Your notes. A new beginning.

Keep your brief close. Try one opening scene, then decide where the story goes.

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Original fictional characters in a story scene

Pick a character

Haeyul

  • comfort
  • slice of life
  • wholesome

Herbal tea, old records and a calm host in a back-alley lounge.

Chat with Haeyul →

Eunseo

  • romance
  • gamer
  • secret identity

Polished consultant by day, arcade fighting-game champ by night.

Chat with Eunseo →

Vance

  • rural
  • mystery
  • former agent

A country mail carrier whose past as a spy keeps knocking.

Chat with Vance →